Terms of Service
Last updated: 26 January 2026
These Terms of Service (“Terms”) govern your access to and use of the Service, an AI-powered interior design visualization platform operated by Avenelle OÜ (“Company”, “we”, “us”, “our”). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.
The Service is made available under the brand “Roomora”. These Terms apply to all users of the Website and the Service.
These Terms are drafted in accordance with:
● The Law of Obligations Act of the Republic of Estonia (Võlaõigusseadus);
● Regulation (EU) 2024/1689 (EU AI Act);
● The General Part of the Civil Code Act (Tsiviilseadustiku üldosa seadus);
● Applicable EU consumer protection legislation, including Directive (EU) 2019/770.
1. Definitions
“Service”: The AI-based software tool that generates interior design visualizations based on user-uploaded images.
“User”, “you”: Any natural person accessing or using the Service.
“Input Content”: Images uploaded by the User.
“Output Content”: AI-generated images produced by the Service.
“Website”: The online interface through which the Service is made available.
“Credits/Tokens”: Prepaid digital units enabling generation requests within the Service.
2. Nature of the Service
2.1. The Service provides automated, AI-generated visual representations of interior design concepts based on Input Content supplied by the User.
2.2. The Service is provided for personal, non-commercial use only and does not constitute professional architectural, engineering, or interior design advisory services.
2.3. Output Content is illustrative and inspirational in nature. The Company does not guarantee that Output Content is accurate, technically feasible, or compliant with building, safety, or regulatory requirements.
2.4. You agree not to rely on Output Content for any safety-critical, compliance, permitting, construction, or engineering decision.
3. Eligibility and Age Restrictions
3.1. Minimum Age Requirement. The Service is intended exclusively for individuals who are at least 18 years of age or the age of legal majority in their jurisdiction, whichever is higher.
3.2. Legal Capacity. By using the Service, you confirm that you are legally capable of entering into binding agreements and are not barred from using the Service under applicable laws.
3.3. No Intentional Service to Minors. The Company does not knowingly provide the Service to minors. If we learn that an account is used by a minor, we may suspend or terminate access.
3.4. Guardian Responsibility. If a minor uses the Service without authorization, the legal guardian may be responsible for the minor’s actions to the extent permitted by law.
3.5. Refunds in Minor-Use Cases. Refund requests relating to use by a minor will be handled on a case-by-case basis, subject to mandatory consumer protection laws and available evidence. We may request age verification and suspend access pending confirmation.
4. User Obligations and Acceptable Use
4.1. You represent and warrant that you own or have lawful rights to the Input Content and that it does not infringe third-party privacy, intellectual property, or other rights.
4.2. People in Images. You must not upload images primarily intended to depict identifiable individuals (e.g. portraits). Incidental capture of individuals (e.g. reflections or background presence) may occur; however, you remain responsible for lawful upload and data minimization. We may restrict or remove such content at our discretion.
4.3. Property Rights. You must not upload images of properties to which you do not have lawful access or authorization to photograph.
4.4. Prohibited Conduct. You must not:
● attempt to reverse-engineer, scrape, or interfere with the Service;
● use bots or automation to exploit the Service;
● upload unlawful, abusive, or infringing content;
● engage in payment fraud, card testing, or chargeback abuse.
4.5. Commercial Use Prohibited. Use of the Service for commercial projects, resale, monetization, client work, or professional services is strictly prohibited unless expressly agreed by the Company in writing.
4.6. We may remove content, restrict features, suspend, or terminate accounts for violations of these Terms.
5. Intellectual Property Rights
5.1. Input Content. You retain all rights to your Input Content. You grant the Company a limited, non-exclusive, worldwide license to host, process, and display Input Content solely to provide the Service, including security, troubleshooting, and fraud prevention.
5.2. Output Content (Personal Use License). Subject to compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable license to download and use Output Content for personal, non-commercial purposes.
5.3. Permitted Personal Sharing. You may share Output Content on personal social media or with friends or family for non-commercial purposes, provided it is not presented as professional advice or guaranteed to be buildable or compliant.
5.4. Prohibited Uses of Output. You must not sell, license, distribute for consideration, or use Output Content in professional or commercial services without explicit written permission.
5.5. Service IP. All rights to the Service, software, trademarks, and underlying technology remain the exclusive property of the Company and its licensors.
6. AI Use and Disclosure Policy
6.1. Output Content is generated by automated AI systems without human review.
6.2. User Input Content is not used to train or improve AI models.
6.3. Output Content may contain visual anomalies (“artifacts”), which do not by themselves constitute a defect.
6.4. The Service does not perform high-risk or legally determinative AI processing within the meaning of the EU AI Act.
7. Privacy and Data Retention
7.1. Personal data processing and retention periods are described in the Privacy Policy.
7.2. Limited logs and transaction metadata may be retained for security, fraud prevention, dispute handling, and legal compliance.
8. Availability and Changes
8.1. The Company does not guarantee uninterrupted or error-free availability of the Service.
8.2. The Company may modify, suspend, or discontinue features at any time.
9. Payments, Credits/Tokens, and Taxes
9.1. Access to the Service may require the purchase of Credits/Tokens. Prices and applicable taxes (including VAT) are displayed at checkout.
9.2. Payments are processed by third-party providers. We do not store full payment card details.
9.3. Credits/Tokens are digital content with no cash value and are not redeemable.
9.4. Price changes apply prospectively.
9.5. Taxes may be added in accordance with legal requirements.
10. Delivery, Performance, and Technical Disclaimers
10.1. Digital performance begins immediately upon initiation of processing.
10.2. Delivery is deemed complete when Output Content is displayed or available for download.
10.3. Delays or temporary failures may occur and do not automatically constitute a breach.
10.4. AI Disclaimer.
● no guarantee of architectural accuracy;
● no reliance for construction or compliance;
● artifacts may still constitute completed delivery.
10.5. By initiating generation, you acknowledge that the statutory withdrawal right may be lost once digital performance begins.
11. Refunds, Failed Deliveries, and Chargebacks
11.1. Refunds are generally not available once Output Content has been delivered, subject to mandatory law.
11.2. Refunds or re-credits may be issued for non-delivery, duplicate charges, or verified technical failures.
11.3. Requests must be submitted within 7 days of the charge.
11.4. Dissatisfaction with Output Content does not constitute a refund basis.
11.5. Goodwill refunds may be granted at the Company’s discretion.
11.6. Chargeback abuse may result in account suspension or termination.
11.7. Users agree to contact support before initiating a chargeback.
12. Limitation of Liability
12.1. The Service is provided “as is” and “as available”.
12.2. The Company is not liable for indirect damages or reliance on Output Content.
12.3. Mandatory consumer rights remain unaffected.
13. Consumer Rights
Nothing in these Terms affects your statutory rights under EU or Estonian law.
14. Governing Law and Jurisdiction
14.1. These Terms are governed by the laws of the Republic of Estonia.
14.2. Disputes are subject to Estonian courts, unless mandatory consumer law provides otherwise.
15. Amendments
The Company may update these Terms from time to time. Updates apply from publication on the Website.
16. Contact Information
For legal inquiries: legal@roomora.space
For disputes and support: support@roomora.space